Their care. Your family.
Your time back.
A new diagnosis lands and brings four specialists, three insurance portals, six prescriptions, and a binder of EOBs with it. You're a daughter or a husband, not a case manager. Health Agent reads the documents, calls the providers, drafts the insurance appeal, and keeps the timeline. You stay with the person.
The healthcare system is built for full-time case managers. Family caregivers don't have one of those at home.
The cases that take the most attention — a parent's new chronic diagnosis, a spouse's post-surgical recovery, an aging family member's drug interactions — are the same cases the system makes hardest to navigate. The work that helps the person is buried under the work that doesn’t.
- Five disconnected portals. MyChart, Aetna, Medicare, Walgreens, Quest Labs — none of them talk to each other. The caregiver is the manual integration layer.
- 45-minute holds to schedule a single specialist appointment. Or to ask why a claim was denied. Or to confirm a prescription transfer.
- Claims denied at the first pass. Most patients never appeal; of those who do, a substantial share win on appeal (KFF reports insurers overturn roughly 41% of denials on internal appeal). The appeal is the work nobody has time to write.
- The same intake form, every visit, every provider. Twelve pages of paperwork that could be ten seconds of pre-fill from a record you already have.
- A timeline you keep rebuilding. Every new test moves three dates. You re-do the chronology every week.
- An emergency contact list nobody fires when nobody answers the phone.
Each capability works on the same patient context. You don’t re-explain the medication list eleven times.
A patient in Health Agent carries one shared context — medications, conditions, allergies, providers, insurance, recent encounters, family contacts. Every capability draws on that context. You upload the documents once; the work proceeds in the order you need it.
- AI vision document intakePhotograph any medical document. A vision-language model reads pixel-level content — prescriptions, EOBs, lab results, insurance cards, imaging orders — and classifies the document type so the right fields land in the right place.
- Outbound voice callsHealth Agent places real outbound calls to providers, pharmacies, and insurance lines via Vapi. Stays on the line through hold queues; conversational handoffs handled by an AI assistant. Returns a call summary and transcript.
- Insurance appeal generatorUpload the denial letter. The system extracts the reason code, builds medical-necessity arguments from the patient record, cites operative policy language, and produces a complete appeal letter ready to send.
- FHIR R4 health-system integrationSMART-on-FHIR connections to Epic MyChart, Oracle Health (Cerner), Medicare Blue Button, and athenahealth. The 21st Century Cures Act gives a patient the right to this data; Health Agent makes it one tap once the patient authorizes through their own health-system portal.
- Missed check-in emergency cascadeA check-in monitor runs every fifteen minutes. If the person you care for misses a check-in by more than thirty minutes, Health Agent dispatches a multi-channel cascade — phone calls and emails to every emergency contact in parallel — and surfaces the right local emergency number out of fifteen country codes (US 911, UK 999, EU 112, Japan 119, Mexico 911, Australia 000, Germany / France / Italy / Spain / Brazil / India / China / Israel and Canada), with 112 as the international fallback.
- Second-opinion routingMatched against public second-opinion programs at Cleveland Clinic, Johns Hopkins, Mayo Clinic, and others by specialty, insurance fit, and location. Generates a case summary packet and routes the patient to the right program. Direct API integration with named institutions is scoped pending partnership agreements.
- Medication impact trackingWhen a medication is changed, weight, labs, symptoms, and energy are correlated to the change date so the next clinical conversation has the timeline already drawn.
- Adaptive nightly knowledge upgradeAn adaptive-agent pass runs every night at 11pm. It refreshes the medical knowledge base, regenerates per-patient proactive insights, and pre-stages the next morning’s medication reminders and any prep notes for upcoming appointments. This runs on cron, not on demand.
- Cross-portal medical timelineEvery dated event across every uploaded document and FHIR pull lands on one chronological spine. Re-runs when a new exhibit is added.
- Family-view share linksA read-only timeline link the caregiver can send to a sibling, spouse, or out-of-town family member without giving them platform access.
- Intake-form copy-paste helperThe pre-fill block for the new-patient intake form. Twelve pages of paperwork compressed into a copy-paste payload keyed to the patient record.
Static chatbots stop learning the day they ship. The adaptive agent runs an upgrade pass every night.
At 11pm a scheduled job runs against the live medical literature, refreshes the domain knowledge the agent reasons over, and regenerates per-patient proactive insights. Before morning, the agent has whatever moved overnight. By the time you wake up the medication reminders are pre-staged and the prep notes for the day’s appointments are ready.
This is structurally different from a chatbot that answers from a fixed snapshot. It runs whether you opened the app or not.
Built to dispatch against the right emergency number, wherever the person is.
A missed check-in is not a notification — it’s a cascade. Within minutes the system fires phone calls and emails in parallel to every emergency contact on file, and the call script surfaces the local emergency number for the country the person is in: 911 in the US, Mexico, and Canada; 999 in the UK; 112 across the EU; 119 in Japan; 000 in Australia; with 112 as a working fallback in most countries even on a phone with no SIM.
If a caregiver is on a flight, on the other side of the country, or asleep, the cascade is what a working emergency contact list looks like instead of a phone tree of one person who didn’t answer.
Insurance appeals are anchored on a hash chain that doesn’t depend on Health Agent staying online.
Every insurance appeal — the denial letter, the evidence packet, the appeal letter, the delivery record — is appended to a SHA-256 hash chain, rolled into Merkle trees, and anchored to the Bitcoin blockchain through OpenTimestamps. The verification doesn’t require trusting Bonis Systems and doesn’t require Health Agent to still be online a year from now. A regulator, an attorney, or a state insurance commissioner can verify the appeal record using public Bitcoin tooling.
Today the hash chain wraps the insurance-appeals lifecycle — the surface where an external verifier is most likely to need it. Extending the chain to every uploaded medical document and analytical step across the platform is an active engineering build.
Talk to the founder directly.
Health Agent is operated by Bonis Systems LLC — an AI-native firm with principal founder Jonis Aaron Fields and an AI co-founder. There is no sales team and no procurement queue. A free tier is live; Pro and Family paid tiers are published on the pricing page. If your situation is unusual — an out-of-country family member, a particularly tangled insurance history, a chronic condition with a deep document trail — email directly and you get a real conversation.